Hospitality Leadership Academy
The NOCHI Hospitality Leadership Academy is a four-part series focused on the core skills that are essential for effective hospitality management.
Designed for new managers, aspiring managers, and frontline employees seeking to advance into leadership roles, you’ll explore key concepts, tools, and strategies to thrive in today’s hospitality industry
join us to learn
Coaching & Counseling
Leading a diverse team is a critical skill. Learn processes of coaching and counseling your team members, fostering a positive work environment, and developing leadership techniques to motivate staff, reduce turnover, and build a unified, high-performing team.
Food & Beverage Management by the Numbers
Learn how to analyze and manage the financial aspects of a restaurant. From understanding food costs and labor percentages to mastering the art of budgeting, discover how to use numbers to make informed decisions that drive profitability.
Recipe for Recovery
Every restaurant and hotel faces challenges, from guest complaints to unexpected service hiccups. Learn the art of service recovery: how to manage dissatisfied guests, turn a negative experience into a positive one, and ensure your guests leave with a smile and a desire to return.
Hospitality Success
Exceptional hospitality is at the heart of every successful venue. Discover the principles of providing a welcoming, guest-centric environment where guests feel valued. Learn to craft memorable experiences that keep guests coming back for more.
Meet the instructor
Steve Woodruff
With over 50 years in hospitality, Steve Woodruff rose from dishwasher to managing partner at Steak and Ale before leading Commander’s Palace for 36 years under the mentorship of Ella Brennan. A past president of the Louisiana Restaurant Association’s New Orleans Chapter, Steve now serves in an advisory role at Commander’s Palace and is dedicated to mentoring future hospitality leaders.
